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HealthStatistical Press Notice - General Practice Patient Survey 2009-10 Q1&2 Interim National Results
Today Ipsos-MORI have published the results of the first two quarterly collections of the 2009-10 GP Patient Survey which they are carrying out on behalf of the Department of Health.
Headline results of the survey are:
- 68% of patients reported that they were either very satisfied or fairly satisfied with their ability to get through to their doctor’s surgery on the phone.
- 81% of patients who tried to get a quick appointment with a GP said they were able to do so within 48 hours.
- 72% of patients who wanted to book ahead for an appointment with a GP reported that they were able to do so.
- 75% of patients who wanted to book an appointment with a particular doctor at their GP surgery said they were able to do so all of the time or a lot of the time.
- 81% of patients responded that they were either very satisfied or fairly satisfied with the hours their GP surgery was open.
- 91% of patients reported that they were either very satisfied or fairly satisfied with the overall care they receive at their surgery.
- 84% of people with a long-standing health problem, disability, or infirmity have had discussion with a doctor or nurse about how best to deal with their health problem.
- Of those who have had discussions about how best to deal with their health problem 88% felt that the doctor or nurse took notice of their views about dealing with their health problem, and 88% say they were given information on the things they might do to deal with their problem. 84% agreed with the doctor or nurse about how best to manage their health problem.
- 65% of patients say they would know how to contact an out-of-hours GP service if they needed to, when their surgery was closed.
- 66% of patients rate the care they received from the out-of-hours service as good and 13% as poor.
Full release is available here.
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